Legal

Terms and Conditions

Last Updated: 24 September 2026

These Terms and Conditions ("Terms") govern your access to and use of SocietyEase, including its mobile application, website, web portal, and related services (collectively, the "Platform"), operated by WeLogical Software Solutions LLP, having its registered office at 216, Sai Lila Mall, Dharampur Road, Kolsi Faliya, Abrama, Valsad – 396001, Gujarat, India ("Company", "we", "us", or "our").

By downloading, registering for, accessing, or using the Platform, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use the Platform.

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1. Purpose of the Platform 2. Acceptance of Terms 3. User Accounts 4. Eligibility 5. Resident, Owner and Tenant Information 6. Society/RWA Administration 7. Maintenance Billing 7A. Amenity and Facility Bookings 8. Online Payments 8A. Collection & Remittance of Society Funds 9. Refunds and Payment Disputes 10. Visitor Management 11. Delivery Management 11A. Grocery Marketplace 12. Complaint Management 13. Notices and Announcements 14. Polls and Voting 15. Emergency Contacts

1. Purpose of the Platform

The Platform is a technology-enabled residential community management service intended for apartment societies, housing societies, Resident Welfare Associations ("RWA"), apartment associations, property managers, residents, owners, tenants, and authorised community personnel.

Depending on the configuration of your society or account, the Platform may provide:

Resident registration and authentication;
Flat/unit and resident management;
Society/RWA administration;
Maintenance billing and records;
Amenity and facility booking;
Online payment facilities;
Visitor management;
Delivery management;
Grocery ordering from a store allocated to your society ("marketplace");
Complaint management;
Notices and announcements;
Community polls and voting;
Emergency contact information;
Camera, photograph and file-upload functionality;
Push notifications; and
WhatsApp, SMS and other service communications.

The features available to a particular user may depend on the user's role, society/RWA configuration, subscription or service arrangement.

2. Acceptance of Terms

By using the Platform, you confirm that:

You have read and understood these Terms;
You agree to comply with these Terms;
You will comply with applicable laws and regulations; and
The information provided by you is accurate and not misleading.

If you are using the Platform on behalf of a society, RWA, association, property manager, company, or other organisation, you represent that you are authorised to do so.

3. User Accounts

Certain Platform features require registration. You are responsible for:

Providing accurate and complete information;
Keeping your account information updated;
Maintaining the confidentiality of authentication credentials;
Protecting access to your mobile device and account;
Not allowing unauthorised persons to use your account; and
Informing us or the relevant society/RWA administrator of suspected unauthorised access.

We may use mobile-number verification, OTPs, email verification, flat/unit verification, administrator approval, or other reasonable verification mechanisms.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or violation of these Terms.

4. Eligibility

The Platform is intended primarily for persons who are legally capable of using the services.

Where an account or service is intended for or involves a child, the Company and/or relevant society/RWA shall handle such processing in accordance with applicable law, including requirements applicable to children's personal data.

Users must not create an account by falsely representing their age or identity.

5. Resident, Owner and Tenant Information

The Platform may contain information concerning:

Owners;
Tenants;
Residents;
Occupants;
Family or household members;
Flat/unit numbers;
Building, tower or block information;
Contact details; and
Other information necessary for community administration.

You must provide accurate information and must not falsely claim ownership, tenancy, occupancy, employment, authority, or membership of a society/RWA.

6. Society/RWA Administration

Authorised society/RWA administrators may have additional permissions to:

Add or modify flat/unit records;
Approve or deactivate resident accounts;
Manage resident information;
Create and manage maintenance bills;
Review payment information;
Manage visitor and delivery records;
Receive and manage complaints;
Publish notices;
Conduct community polls;
Maintain emergency contacts; and
Perform other authorised community-management functions.

The Company provides the technology infrastructure. Unless expressly agreed otherwise, the Company does not make or control the underlying decisions of the society/RWA concerning maintenance charges, society rules, complaints, elections, notices, disputes, penalties, or community decisions.

The society/RWA and its authorised administrators are responsible for the accuracy, lawfulness and authority of information and instructions they submit through the Platform.

7. Maintenance Billing

The Platform may facilitate the preparation, display, communication, tracking or payment of maintenance bills and other community charges.

Unless expressly agreed otherwise:

Maintenance charges are determined by the relevant society/RWA;
The Company does not determine the underlying maintenance liability;
Disputes regarding maintenance amounts should be raised with the relevant society/RWA;
The Company may display information supplied by the society/RWA; and
The Company does not guarantee the correctness of a bill created by an administrator.

7A. Amenity and Facility Bookings

Where enabled by your society/RWA, the Platform may allow residents to book shared amenities and facilities, such as a hall, a garden, a swimming pool or a sports facility.

The society/RWA decides everything about a bookable amenity, including:

Whether it can be booked through the Platform at all;
Whether a booking carries a fee, and how much it is;
How many bookings may be held at once, and for what period;
Who may book it; and
Whether a booking fee is refundable on cancellation. This is set by the society for each amenity individually, and an amenity is not refundable unless the society has marked it so.

A resident may cancel their own booking through the Platform before the booking date. Once the booking date has arrived, a booking can no longer be cancelled through the Platform, and the resident must speak to their society/RWA.

Important Notice: Cancelling a booking and receiving a refund are two different things. Cancelling releases the slot and reverses the booking charge on the resident's account. Whether any fee already paid is returned depends on how the society has configured that amenity, and any refund due is issued by the society. See our Refund & Cancellation Policy, Part B.

The Company provides the booking technology. It does not decide bookings, fees, refundability, availability or priority, and it is not responsible for the condition, safety or availability of the amenity itself.

8. Online Payments

The Platform may facilitate payments through third-party payment gateways or payment service providers. The applicable payment gateway's terms may also apply to the transaction.

The Company may receive transaction-related information necessary to:

Initiate or facilitate payments;
Confirm payment status;
Generate receipts;
Reconcile transactions;
Process refunds where applicable;
Detect fraud; and
Provide payment support.

The Company does not request or intend to store sensitive authentication credentials such as UPI PINs, banking passwords, or card PINs. A payment may be delayed, declined, reversed, duplicated, or otherwise affected by banks, payment networks, payment gateways, telecommunications providers, or other third parties.

8A. Collection and Remittance of Society Funds

Please read this section carefully. It explains where your money goes when you pay through the Platform.

A society may collect online payments in one of two ways, and the option in use is chosen by the society, not by the Company.

(a) Collection through the Company's payment gateway account

Where a society chooses to collect through the Company's payment gateway account:

Amounts paid by residents are received by the Company on behalf of the society, and are held by the Company until they are remitted;
The Company remits those amounts to the society's designated bank account on a periodic basis, typically weekly;
Each remittance is made net of the payment-gateway charges actually levied by the payment service provider on the underlying transactions; and
The Company records those charges so that the society can see what collection actually cost.

By choosing to collect through the Company's payment gateway account, the society agrees to this arrangement, including that payments will be received into the Company's account before being remitted to the society. A society that does not wish its collections to pass through the Company's account must instead adopt one of the other collection options available to it, including collecting through its own payment gateway account or outside the Platform.

(b) Collection through the society's own payment gateway account

Where a society uses its own payment gateway account, the payment service provider settles funds directly to the society. The Company does not receive or hold those amounts.

Refunds are the society's responsibility. Because those amounts are never received or held by the Company, a society collecting through its own payment gateway account is solely responsible for making any refund due to its residents, including deciding whether a refund is payable, initiating it through its own payment gateway account, and meeting any charge its payment service provider levies on that refund. The Company cannot initiate, approve, fund or reverse a payment that was settled directly to the society, and the Platform's records of such a payment are provided for the society's convenience only. A resident seeking a refund of an amount collected in this way should raise it with their society/RWA.

Charges

Payment-gateway charges are borne by the society, not by the resident making the payment. These charges are the actual amounts levied by the payment service provider and are not marked up by the Company.

The Company does not deduct any commission, platform fee or service charge from amounts collected on behalf of a society. The Company is remunerated in other ways: through the grocery marketplace (section 11A), through advertising where a society chooses an ad-supported package (section 9), and through any subscription fee a society pays for use of the Platform.

Note: This section concerns maintenance, charges and other society dues only. Money paid for a grocery order in the marketplace is not a society collection, is not remitted to the society, and is dealt with separately in section 11A. The Company does earn a share on marketplace orders — from the store, not from the resident — and a participating society receives part of that share. Nothing is added to a resident's bill or to a grocery order because of it.

Status of amounts held

Amounts received by the Company on behalf of a society under paragraph (a) are held for the purpose of onward remittance to that society. They are not accepted as a deposit, and no interest is payable on them.

9. Refunds and Payment Disputes

Refunds relating to society/RWA charges may depend on the relevant society/RWA's approval and the applicable payment process. Disputes regarding the underlying amount payable should ordinarily be raised with the society/RWA.

Where a society collects through its own payment gateway account, refunds to residents are the responsibility of that society — see section 8A(b).

Full refund and cancellation terms are set out in our Refund & Cancellation Policy, which forms part of these Terms. It covers society subscriptions (Part A), money a resident pays to their society, including amenity bookings (Part B), and grocery marketplace orders (Part C).

Subscription fees

The Platform is currently provided to societies free of charge. No subscription fee is payable at the date of these Terms.

Where the Company introduces a subscription fee, or a society chooses a paid package, the fee will be quoted to the society before it becomes payable, and the society is free to decide on that basis.

Subscription fees paid by a society for use of the Platform are not refundable under any circumstances. Once a subscription fee has been paid it is not refundable, in whole or in part, including where the society stops using the Platform, cancels before the end of a billing cycle, is dissatisfied with the Platform, or is suspended or terminated under section 25.

This paragraph applies to the subscription fee payable by a society to the Company. It does not affect amounts a resident pays to their society through the Platform, which are dealt with in section 8A and in the paragraphs above.

Free use and marketplace participation

The Company is able to offer the Platform free of charge, or at a lower price, on the basis that the society permits the marketplace. That is, the society permits the Company to make a grocery store available to its residents through the Platform, as described in section 11A.

The marketplace gives the Company a source of revenue, and that revenue is part of what allows the Platform to be offered free of charge, or at a lower price than it otherwise would be.

A society may decline to allow the marketplace. Participation is not compulsory and a society that does not want a store made available to its residents may say so.

Notice: Where a society declines, a fee may apply. Because the cost of providing the Platform then has to be met in another way, the Company may charge that society a fee for use of the Platform, even where the Platform is otherwise free of charge. Where the society is on a paid package, the Company may instead charge an additional amount for that package, which will not exceed the package's standard price.

Any such fee will be quoted to the society before it becomes payable, and the society is free to decide on that basis, including by choosing to permit the marketplace instead. Nothing in this paragraph changes a fee already agreed for a period already paid for.

Ad-supported packages

At the date of these Terms the Platform is free of charge and shows no advertisements. The Company may in future offer free use of the Platform on the basis that advertisements are shown to the users of the society that chooses it (an "ad-supported package").

Where a society uses an ad-supported package, the society receives a share of the advertising revenue earned from advertisements shown to its users, on the terms agreed between the Company and that society.

Advertising is not compulsory. A society that does not want advertisements shown to its users may instead choose one of the Company's paid packages, which do not carry advertisements. The fee for that package will be quoted to the society before it becomes payable, and a society is free to decide on that basis.

The standards every advertisement on the Platform must meet are set out in section 20A.

10. Visitor Management

The Platform may allow residents and administrators to create, approve, manage and record visitors. Visitor information may include:

Name;
Mobile number;
Photograph;
Vehicle information;
Host/resident information;
Entry and exit information;
Visit date and time;
Approval status; and
Other information necessary for visitor management.

You must only provide visitor information where you are authorised to do so. Visitor management is a facilitation and record-keeping service. It is not a guarantee of physical security or prevention of crime.

The Company does not guarantee that every visitor, delivery person, vendor, employee, contractor or other person entering a premises is genuine, authorised, safe or free from criminal activity.

11. Delivery Management

The Platform may facilitate delivery notifications, delivery records and communications between residents, security personnel and authorised community administrators.

The Company is not responsible for the conduct, identity, quality, safety, timing, loss, damage or performance of independent delivery personnel, couriers or vendors.

11A. Grocery Marketplace

This section applies where your society has a grocery store available in the app. It explains who you are buying from, what you pay, and what happens if an order is cancelled.

Who you are buying from

Where the Platform offers grocery ordering, the goods are sold to you by the store, not by the Company. The store sets its own prices, decides what to list, and is responsible for the goods, their quality, their description, their packaging and their delivery.

The Company operates the Platform and collects your payment on the store's behalf. It does not buy, own, hold or resell the goods at any point.

A society is served by one store at a time, allocated by the Company. Only residents of a society the store serves can see or order from it.

A society chooses whether to allow this. The marketplace is available to a society's residents only where the society has permitted it. Permission is assumed where the Company offers the Platform free of charge or at its standard package price, and a society that declines may be charged a fee — see "Free use and marketplace participation" in section 9.

What you pay

The price shown is the price you pay. Prices in the marketplace include GST. Tax is contained in the listed price and is never added at checkout.

Your order total is the price of the goods plus the store's delivery fee, if one applies. The store may set a minimum order value and a value above which delivery is free; both are shown to you before you check out. The delivery time shown on a store is the store's own estimate.

The tax on your groceries is the store's to account for, and reaches the store as part of what the Company pays it.

When your money is taken

Your payment is authorised when you check out and collected when your order is delivered.

Your money does leave your account when you pay. It is simply not received by the Company until the order is delivered. If the order is not delivered, the payment is returned to you.

An authorisation is held by the payment gateway for approximately five days and cannot be extended. If an order is not delivered inside that period, your money is returned to you automatically.

An order you do not pay for is cancelled automatically after 24 hours. You may hold up to five unpaid orders at a store at any one time; beyond that, please pay for one or cancel it before placing another.

Cancelling, and what happens to your money

You may cancel an order until the store marks it Ready — that is, until it has begun picking your groceries. A cancellation in that window is handled by the app and your money is returned automatically; the store's agreement is not required.

After that, whether a refund is given is the store's decision. The store sold you the goods, so it decides whether to accept a cancellation or return your money once it has begun preparing your order. Contact the store, or our support team, who will put it to them.

The store may decline your order before accepting it, or later if an item turns out to be unavailable. A decline refunds you in full, automatically.

Important Notice: No refund is available once an order has been delivered. A marketplace order cannot be cancelled or refunded after delivery. If something is wrong with what you received, raise it with the store — it sold you the goods and is responsible for them — but the payment for a delivered order is final.

Marketplace refunds are made in full or not at all; there is no partial refund of an order. What happens to your money depends on where it is at the time — see our Refund & Cancellation Policy, Part C, which sets this out in full.

Delivery

An order is delivered to your flat within your society. To do that, the store is given your name and your flat number, and nothing further. The store may use that information only to deliver your order, and must not use it for marketing or any other purpose.

Delivery is confirmed with a 6-digit code shown in your app. Please give it to the delivery person only when your groceries are actually with you. Five incorrect attempts lock the code, after which the store will need our support team to complete the order.

Complaints about your groceries, or about the store

Questions about the goods themselves — quality, weight, substitution, an item missing, a price — are for the store, which sold them to you. The Company will help you reach the store and will deal with anything concerning the payment itself.

You can also complain about the store itself. If a store behaves improperly — for example by supplying unsafe, expired, misdescribed or short-weight goods, charging more than the listed price, failing to deliver orders it has accepted, misusing your personal information, or behaving abusively towards you or anyone in your community — you may raise it with your society/RWA, with the Company, or with both.

Write to us at support@societyease.com, or grievance@societyease.com for a formal grievance.

We will take the matter up with the store. We will look into what you tell us, ask the store to account for it, and where appropriate require it to put the matter right.

Where it is warranted, the Company may suspend the store, remove it from your society, or terminate its agreement with us entirely. A store remains on the marketplace at the Company's discretion, and repeated or serious misconduct is grounds for removing it.

Your society's share

Where your society participates in the marketplace, the society receives a share of the Company's earnings from orders placed by its residents. That share is recorded as income of your society.

It is paid out of the Company's own share and is not a charge added to your order. You pay the listed price either way, and nothing is added to your bill because your society participates.

12. Complaint Management

The Platform may allow users to submit, track and communicate complaints. Complaints may be accessible to authorised administrators or persons responsible for handling the relevant matter.

Users must not knowingly submit false, fraudulent, abusive, threatening, defamatory or malicious complaints.

The Company provides the technology for complaint management and does not necessarily decide, investigate or resolve the underlying community dispute.

13. Notices and Announcements

Authorised society/RWA administrators may publish notices and announcements through the Platform. Users must not impersonate an administrator or publish content represented as an official society/RWA notice without authority.

The Company is not responsible for the accuracy, completeness, legality or validity of information supplied by administrators.

14. Polls and Voting

The Platform may provide polling and voting functionality. Unless expressly stated otherwise, an in-app poll or vote is a technology-enabled community activity and does not automatically constitute a legally binding resolution of a society, RWA, association or other legal entity.

The validity of any society/RWA decision depends on applicable law, governing documents, bye-laws, meeting requirements, quorum, voting rules and other applicable requirements.

The Company does not represent that a poll conducted through the Platform satisfies every statutory or contractual requirement for a valid society/RWA resolution. Users must not manipulate, interfere with, or fraudulently influence polls or voting results.

15. Emergency Contacts

The Platform may display emergency contact information supplied by the Company, society/RWA, administrators or other sources, and allows you to save your own emergency contacts.

When you add an emergency contact, the app may ask permission to access your phone's contact list so that you can select a person rather than type their details. This permission is optional — you may decline it and enter the details manually. Only the contact you select is saved. See our Privacy Policy for details.

The app provides a quick-dial convenience feature for calling a saved emergency contact. This simply places an ordinary call from your own phone. It does not alert the Company, the society, or any emergency service, and the Company does not monitor, receive or respond to such calls.

Users must contact the appropriate emergency service directly when immediate assistance is required. The Platform is not a replacement for police, ambulance, fire, medical, security or other emergency services.

16. Camera, Photographs and Uploaded Files

The Platform may permit users to:

Take photographs using the device camera;
Upload photographs;
Upload documents;
Attach files to complaints; or
Submit other content.

You are responsible for ensuring that you have the necessary authority and rights to upload such content. You must not upload content that violates another person's privacy, is unlawful, defamatory, threatening, abusive, infringes intellectual property rights, contains malicious software, contains confidential information without authority, or impersonates another person.

17. User Content

You retain ownership of content that you lawfully own and submit to the Platform.

By submitting content, you grant the Company a limited, non-exclusive, royalty-free licence to host, store, process, transmit, reproduce and display the content only to the extent reasonably necessary to provide the Platform, display content to authorised users, operate functionality, provide support, maintain security, investigate misuse, and comply with applicable law.

This licence does not give the Company ownership of your content.

18. Community Conduct

You must use the Platform responsibly and respectfully. You must not:

Harass, threaten, bully or intimidate another person;
Publish unlawful or abusive content;
Impersonate another person;
Create fraudulent accounts;
Misuse another person's personal data;
Attempt to access another user's account;
Scrape or collect resident information without authority;
Send spam or unauthorised bulk communications;
Upload malicious software;
Circumvent Platform security;
Manipulate payment records;
Manipulate polls or votes;
Interfere with Platform operation; or
Use the Platform for unlawful purposes.

19. WhatsApp, SMS and Push Notifications

The Platform may send service-related communications through SMS, WhatsApp, Email, Push notifications, or other communication channels.

These communications may include:

OTPs;
Login alerts;
Maintenance reminders;
Payment confirmations;
Visitor notifications;
Delivery notifications;
Complaint updates;
Notices;
Emergency alerts; and
Other service-related information.

The delivery of such communications may depend on third-party providers and telecommunications networks.

20. Promotional Communications

Where the Company sends promotional or marketing communications, the Company will provide applicable controls and consent/opt-out mechanisms required by law.

Essential service communications may continue where necessary to provide the requested service or comply with applicable obligations.

20A. Advertising

Advertisements are shown on the Platform only to the users of a society that has chosen an ad-supported package, as described in section 9. Where they are shown, the Company commits to the following.

Professional and suitable for everyone

Advertisements will be professional and suitable for a general audience of all ages. The Company will not knowingly permit an advertisement that contains or promotes:

Violence;
Sexually explicit, adult or obscene material;
Material that is hateful, discriminatory, defamatory or otherwise harmful; or
Goods, services or activities that are unlawful.

Not disruptive

Advertisements will not disrupt the use of the Platform. They will not be placed so as to obstruct or delay essential functions, including approving visitors, emergency contacts and alerts, and making payments.

Reporting an advertisement

If you see an advertisement that you believe does not meet these standards, please report it to support@societyease.com. The Company will review it and will remove any advertisement that does not meet them.

Advertisers

Advertisements are provided by or on behalf of third parties. Showing an advertisement does not mean the Company endorses the advertiser or what it offers. Any dealing between you and an advertiser, including any purchase, is between you and that advertiser, and the Company is not responsible for the advertiser's goods, services or conduct, except to the extent required by applicable law. How information is handled in connection with advertising is described in our Privacy Policy.

21. Intellectual Property

The Platform and its software, design, interface, graphics, logos, trademarks, text, databases and other original materials are owned by or licensed to the Company.

Except as permitted by applicable law or with written permission, you must not copy, modify, reproduce, distribute, sell, lease, reverse engineer, create derivative works from, or commercially exploit the Platform or its proprietary components.

21A. Trademarks

"SocietyEase", "WeLogical", the SocietyEase logo and the WeLogical logo, together with all related names, marks, logos, taglines, product names, service names, designs, screen layouts and trade dress ("Marks"), are trademarks of WeLogical Software Solutions LLP, whether or not they are registered.

All rights in the Marks are reserved. Nothing in these Terms, and nothing about your use of the Platform, transfers any right, title or interest in them to you, or grants you a licence to use them.

You must not, without our prior written permission:

Use any of the Marks, or anything confusingly similar to them, in any name, logo, domain name, social-media handle, app listing, advertisement, product or service;
Present yourself, your society, your business or your service as being SocietyEase, WeLogical, or as endorsed by, affiliated with or partnered with either;
Use the Marks in a way that suggests a relationship that does not exist, or that damages or dilutes their reputation;
Register, or attempt to register, any of the Marks or a confusingly similar mark, anywhere;
Remove, obscure, alter or replace any trademark, logo, copyright notice or other proprietary notice appearing on the Platform, in a document it generates, or in any material we supply; or
Use the Marks in a manner that breaches applicable trademark law.

A society, RWA or grocery store using the Platform is a customer or a merchant, not a licensee of the Marks. A society may state factually that it uses SocietyEase, and a store may state factually that it sells through it — that is permitted. Going further, including using our logo in your own marketing, requires our written permission.

Third-party trademarks appearing on the Platform belong to their respective owners and are used for identification only.

22. Third-Party Services

The Platform may integrate with third-party services including payment gateways, banks, SMS providers, WhatsApp providers, cloud hosting, grocery stores selling through the marketplace, advertisers, and other technology providers.

Third-party services may have separate terms and privacy policies. The Company is not responsible for independent acts, omissions, availability or policies of third-party providers, except to the extent required by applicable law.

23. Privacy and Personal Data

Your use of the Platform is subject to the Company's Privacy Policy.

The Privacy Policy describes the personal data processed by the Company, the purposes of processing, relevant disclosures, security measures, retention, user rights and grievance mechanisms. You should read the Privacy Policy before using the Platform.

24. Platform Security and Availability

We will take reasonable measures to maintain the security and availability of the Platform. However, no electronic system can be guaranteed to be completely secure or continuously available.

The Platform may be temporarily unavailable because of maintenance, software updates, security incidents, network failures, cloud-service failures, third-party service interruptions, telecommunications failures, or events beyond our reasonable control.

25. Suspension and Termination

We may suspend, restrict or terminate access where reasonably necessary due to violation of these Terms, fraud or suspected fraud, unauthorised access, security concerns, misuse of personal data, illegal activity, abuse of users, payment-related fraud, or other lawful operational or security reasons.

Termination of a Platform account does not automatically terminate a user's independent obligations to a society/RWA or other entity.

26. Disclaimer

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis. The Company does not guarantee uninterrupted or error-free service, total crime prevention, or response from emergency services.

27. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, exemplary or punitive losses arising from the use of the Platform.

28. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its officers, employees, contractors and service providers against claims, losses, liabilities, costs and expenses arising from your violation of these Terms, unlawful use, or fraudulent conduct.

29. Changes to the Platform

The Company reserves the right to update, modify, change, suspend, withdraw, terminate or discontinue the Platform, the website, or any part, feature, module or service of it, at any time and at its sole and final discretion.

30. Amendments to These Terms

The Company reserves the right to update, modify, change, amend, replace, terminate or discontinue these Terms, the Privacy Policy, the Refund & Cancellation Policy and any other policy published on the Platform, at any time and at its sole and final discretion.

An amendment takes effect when the amended document is published on the Platform or the website. The "Last Updated" date at the top shows when it was last revised. Continuing to access or use the Platform after an amendment has been published means you accept the amended terms.

31. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable law, the courts at Valsad, Gujarat shall have jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.

32. Grievance and Contact

WeLogical Software Solutions LLP

Grievance Officer:Sandeep Parmar

Grievances and complaints:grievance@societyease.com

Product and account support:support@societyease.com

General enquiries:contact@societyease.com

Privacy requests:privacy@societyease.com

Registered Address:216, Sai Lila Mall, Dharampur Road, Kolsi Faliya, Abrama, Valsad – 396001, Gujarat, India

33. Entire Agreement

These Terms, the Privacy Policy and any other policies expressly incorporated into these Terms constitute the agreement governing your use of the Platform, subject to applicable law.