Privacy Policy
Last Updated: 24 September 2026
We respect your privacy and understand that when you use SocietyEase, our residential community-management platform, you trust us with information about you, your home and your interactions within your society.
This Privacy Policy explains what information we collect, why we collect it, who may have access to it, how we protect it, how long we keep it, and how you can request access, correction or deletion of your information.
This Privacy Policy applies to our mobile application, website, web portal and related services ("Platform"), operated by WeLogical Software Solutions LLP.
We handle personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations.
Table of Contents
1. What We Collect, and Why
The information we collect depends on the features you and your society use.
• Mobile Number — Required
Used to create and identify your account, send OTPs, authenticate logins, send important service notifications, and communicate regarding society activities. We use OTP-based authentication and do not require a resident password.
• Name — Required
Helps your society, authorised administrators and community personnel identify the person associated with an account.
• Email Address — Optional
Used for account communication, receipts, support and service updates if provided.
• Society, Building, Flat and Resident Status
Society/RWA name, building/tower, flat/unit number, owner/tenant status, and resident roles to associate you with your community.
• Maintenance Bills and Payment Records
Invoices, payable amounts, due dates, payment status, transaction references, receipts, and refund information.
• Amenity and Facility Bookings
Facility booked, date/time, booking status, cancellation reasons, and fee payment/refund records.
• Online Payments
Processed through Razorpay or authorised payment gateways. We receive transaction references, amounts and statuses to reconcile payments.
• Visitor & Delivery Information
Visitor name, contact, photo, vehicle, visit purpose, entry/exit logs, and delivery personnel records for community security.
• Grocery Marketplace Orders
Items ordered, quantities, delivery fees, order status, payment reference, and delivery confirmation code. The allocated store receives your name and flat number only to fulfil your delivery.
• Complaints, Notices & Polls
Complaints submitted with attachments, notices delivered to residents, and poll responses.
• Emergency Contacts and Alerts
Saved emergency contacts. Contact list permission is optional, and only the specific contact you select is saved. Quick-dial places ordinary calls from your device without recording.
2. What We Do Not Collect
We Do Not Upload Your Address Book: The app only accesses contacts if you choose to pick an emergency contact, saving only the selected contact.
No GPS Tracking: We do not track your location in the background or collect continuous GPS data.
No Advertising-Based Resident Profiles: We do not sell your personal data to advertisers. The Platform does not show advertisements today; if an ad-supported package is chosen by a society in future, data will never be sold and required consent will be obtained.
3. How We Use Your Information
- Creating and managing accounts and authentication;
- Connecting residents with their society/flat;
- Displaying maintenance bills, processing and recording payments;
- Providing visitor and delivery management;
- Managing complaints, notices, polls and emergency alerts;
- Sending WhatsApp, SMS and push notifications;
- Providing support, fraud prevention and maintaining platform security; and
- Complying with applicable legal obligations.
4. Who Can See Your Information
You: Access to information associated with your account.
Society/RWA Administrators: Access to information required for community management.
Security Personnel: Access only to gate and visitor management features.
Grocery Stores: Receive name and flat number solely to fulfil placed orders.
Service Providers: Cloud hosting, SMS/WhatsApp delivery, and payment gateways.
Government & Law Enforcement: Disclosed only when legally required by applicable law or court order.
5. Your Society/RWA and Your Data
Our Platform helps societies and RWAs manage their communities. We do not permit one society to access another society's resident information.
6. WhatsApp and SMS
Used to send OTPs, visitor alerts, delivery notifications, payment confirmations, and notices. Delivery depends on telecommunications networks.
7. Payments
Payments are processed through Razorpay or authorised providers. Where your society collects through our payment gateway account, we process records to reconcile and remit funds to the society as set out in section 8A of the Terms.
8. Where Your Information Is Stored
Information is hosted on secure cloud infrastructure located in India in compliance with Indian legal requirements.
9. How We Protect Your Information
Safeguards include secure OTP authentication, role-based access controls, encryption in transit, monitoring, secure cloud hosting, and automated backups.
10. How Long We Keep Your Information
Retained as long as reasonably necessary for platform operation, legal compliance, accounting, audit, and community record-keeping.
11. Deleting Your Account
You can delete your account from the SocietyEase app by opening the Profile screen and selecting Delete My Account, or by emailing privacy@societyease.com.
Unpaid society dues must be cleared first. Upon deletion, memberships, emergency contacts, saved bank details, family records, notifications and active sessions are erased immediately, while name and contact details are permanently anonymised in financial audit records.
12. Your Privacy Rights
Under Indian law, you have rights to request information, correction, deletion, consent withdrawal, and to raise grievances regarding your personal data.
13. Withdrawing Consent
You can withdraw consent by writing to privacy@societyease.com.
14. Children
We follow applicable Indian legal requirements concerning children's personal data.
15. Data Breach
Appropriate steps will be taken to investigate, mitigate, and notify affected persons and authorities where required by law.
16. Third-Party Services
Third-party services (payment gateways, cloud hosting, messaging providers) operate under their own privacy policies.
17. Amendments to This Privacy Policy
We reserve the right to update this policy at any time. The "Last Updated" date shows the current version. Material changes and consent will be handled in compliance with applicable law.
18. Contact and Grievance
WeLogical Software Solutions LLP
Data Protection Officer:Sandeep Patel
Privacy and data-protection requests:privacy@societyease.com
Grievances:grievance@societyease.com(Grievance Officer: Sandeep Parmar)
General enquiries:contact@societyease.com
Registered Address:216, Sai Lila Mall, Dharampur Road, Kolsi Faliya, Abrama, Valsad – 396001, Gujarat, India
Last Updated: 24 September 2026